- Is the statue hollow or solid ?
A. Brass statues are made through a process of clay casting, hence are hollow. Whereas, panchaloha bronze statues are made through a process of lost wax casting, hence they are solid.
- Can I return the statue ?
A. Of course you can return a statue. Returns need to be initiated within five (5) days after delivery. All returned items must be in new and unused condition, with all original tags and labels attached.
- Can you customise the statue for me ?
YES, For any customisation, kindly email us at @Brassaura1272@gmail.com
- What materials are used in your handicrafts?
Our handicrafts are crafted from high-quality 100% pure
Brass,Copper and Kansa, sourced responsibly to ensure
durability and authenticity. Each piece is hand-finished to
highlight the natural shine of these metals.
- How are your products made?
Our artisans employ traditional techniques, such as hand-
hammering, engraving, and casting, passed down through
generations.
- How do you ensure the quality of your products?
We are ISO 9001:2015 Certified for Quality
Management. Each piece undergoes strict quality checks to
ensure superior craftsmanship, durability, and finish.
- Do your handmade products have slight variations
in weight, and if so, why?
variations due to the artisanal
crafting process. These variations are not flaws but a testament
to the authenticity and uniqueness of each item, ensuring you
own a one-of-a-kind creation. By choosing our brass handicrafts,
you're embracing the charm of artisan craftsmanship,
supporting sustainable artistry, and adding timeless value to
your collection.
- Is there any difference in size or finishing in your
handicrafts?
Yes, since each handicraft is manually casted, shaped, and
polished, minor differences in sizeor finishing are expected.
These are not defects but signs of genuine handmade artistry,
reflecting the personal touch of the craftsman.
- Are your handicrafts authentic?
Yes, all our products are handcrafted by skilled artisans, ensuring
authenticity and unique character to preserve
traditionalcraftsmanship.
- How do I care for my brass and copper
handicrafts?
To maintain their shine, clean with a soft cloth and a mild
solution/ powder (eg. pitambari) with water. Avoid abrasive
materials and store in a dry place to prevent tarnishing.
- Will the color of brass handicrafts change
overtime?
Yes, brass naturally develops a patina with age, which may
slightly alter its appearance. This is a natural process that adds
charm, depth, and antique value to your product. If you prefer
the shiny look,
regular gentle cleaning and polishing will maintain its golden
glow.
- Do your handmade brass products have slight
variations in color? If yes, why?
Yes, our products have slight variation incolor. Handmade brass
products are individually crafted and not mass-produced in
factories. Slight differences in color occur naturally due to
traditionaltechniques like hand buffing and natural oxidation of
brass. These variationsare a hallmark of authenticity and make
each piece truly one-of-a-kind.